Tea is a popular drink with refreshing and functional properties. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. Never again. Your favourite tea … The T2 retail experience is both unique and immersive; a celebration of the centuries-old art of tea-making. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. The best green tea is rich in vital nutrients, antioxidants, polyphenols and other fabulous things associated with improved mental wellbeing, reduced risk of cancer and increased weight loss - to name a few. Wont even respond to refund me. After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Crap customer service. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Gorgeous teapot that was beautifully wrapped. Excellent product, terrible service. June 06, … Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. On hold 4 times and line gets cut off. I ordered in plenty of time before Christmas but have had no confirmation of this order. Just got a general email, smug in tone saying they will probably get it to me by 24th of December. Then nothing further from them, as of 10 December. order came on time, beautifully packaged. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Always love my teas from T2. If it’s green it’s good, right? Unbelievably arrogant. order came on time, beautifully packaged. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. The staff at the London Shoreditch store are always really friendly and helpful. I have ordered from T2 before with no problems but I am not happy now. I ordered in plenty of time before Christmas but have had no confirmation of this order. Have tried following up by return email as no phone available. The shelf life of tea depends on a variety of factors, such as the best before date, the preparation method and how it was stored. Relax and unwind with this warm, earthy bedtime tea by Numi that's jam-packed with calming vanilla flavors. Awful customer service. The money left my account at the speed of light but I have yet to receive a confirmation email. Love the products - shame the company does not match the quality. Luckily i paid with paypal so hoping to get my money back. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Email confirmation received. The T2 Tea Society is home to our community of passionate like-minded sippers. It is now two weeks and it’s still pending. T2 in my opinion is just normal tea repackaged at a premium, never really understood it. T2Tea believes tea making is an individualistic sensorial process, … 101 T2 Tea reviews. T2 … Best places I can come up with are the Asian Supermarkets (but this is mainly Chinese products and don't think they'd be too high quality) and T2 (probably good quality but there may be some more legit stuff elsewhere). Does tea expire? All rights reserved. Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. Yet you are still taking orders online today promising Christmas delivery. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Honestly. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. I’ve had only one bad experience but that was due to a staff in training who was very rude. This is a dangerous product to use and is a major issue. Being in the industry myself I know exactly how easy it would be for them to cancel the order when I asked. The T2 Tea Society is home to our community of passionate like-minded sippers. As a much-loved member, you can expect … Bud, 1 st leaf, and 2 nd leaf of five varieties of tea clones ( Gumti Takda-78, Ambari, Chiniya, and Tinali , which are popular in tea plantation area of Nepal) were collected and used for preparing green and orthodox black tea … Luckily i paid with paypal so hoping to get my money back. They use DHL which are as useful as a chocolate teapot. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. I placed an order a week ago. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Still no response RE a missing order. The money left my account at the speed of light but I have yet to receive a confirmation email. No idea if gift will arrive. Completed two online forms and sent messages to Twitter inbox. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. 104 T2 Tea reviews. Sign up & take 10% off your first order. Completed two online forms and sent messages to Twitter inbox. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! I don’t even have my order yet but want to give this company 0 stars. Wont even respond to refund me. Love the products - shame the company does not match the quality. No idea if gift will arrive. Just such a bad experience that I won’t be coming back to them now. I ordered teas for Father’s Day. ... Good Staff, decent tea, fun local customers. Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. Do not purchase online- happy to take your money, but don’t bother following up with orders. On hold 4 times and line gets cut off. Really bad customer service. Just such a bad experience that I won’t be coming back to them now. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Or very rarely due to poor quality. A free inside look at company reviews and salaries posted anonymously by employees. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! If you guys also know a good … Twinings toppled last year’s winner ALDI Just Organic to claim the coveted top spot in our 2020 tea bags review, and was the only brand to score a five-star rating for overall satisfaction, variety and packaging … Just got a general email, smug in tone saying they will probably get it to me by 24th of December. I was so pleased I placed another order. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. Confirmation email said 1-3 days dispatch. I just would like an update as to where my order is!!!!! T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. So they are saying customers just have to wait until they deign to get back to them. Otherwise my fave tea store . Love the products - shame the company does not match the quality. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Yet you are still taking orders online today promising Christmas delivery. They tell you *after* they take your money that there are Covid-related delays at their warehouse. Then nothing further from them, as of 10 December. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. Well its been 10 days and ive not had a single email from the company. Dr. Tim's Moment of Clarity: Epic Fail (It's Good News in Wisconsin!) The in-store customer service is always very bubbly and helpful. Go into a shop - do not order online. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. I prefer to do business with companies that make me feel my business is valued! Coffee Tea in Pulaski on YP.com. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Excellent product, terrible service. Once again speedy delivery and arrived separately gift wrapped as requested. Terrible level of service and they really couldn’t care less. Tea will eventually lose flavor, but dry leaves will last a very long time. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. I don’t even have my order yet but want to give this company 0 stars. Have called (just cuts me off after having me on hold) emailed (6 days with no response) Facebook messaged (ignored). Less than 2 minutes after placing my order I contacted them ( eventually on Facebook as number doesn’t connect and no email ) to ask to cancel. Awful customer service. Shame on you. Crap customer service. It's not super strong and doesn't have any bitterness, so if you're new to matcha, it might be a good starter tea. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Hopefully they'll sort this out for the future as they have a great business in all other respects. Stay on top of your game with these feel-good teas and tisanes. Always love my teas from T2. Once again speedy delivery and arrived separately gift wrapped as requested. Cons. When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. Was this review helpful? Confirmation email said 1-3 days dispatch. Very unique and wide range of flavours. ... not enough about educating customers *the tea wares have dropped severely in quality and they think they can get away with raising the price * tea… Yet it is still showing as "open" on their website. The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. Smell: No matter what kind it is, high-quality tea will have a distinct aroma. Tea Society. Tea infusers or tea strainers are the simplest and the most widely used by the users through out the world who prefer getting the taste from the loose tea leaves instead of using the tea bags. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! Tea… This compact four-section tea box is made of durable and sustainable acacia wood. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. From tiny tea shop to global brewing force. Shame on you. Disgusting company that will take your money and wont hear from them. Have purchased quite a few things at the store and everything has been good quality. Not happy!!! Have tried following up by return email as no phone available. Working at T2 Tea was a very welcoming and positive environment. Yet it is still showing as "open" on their website. That’s why I always prefer buying high quality tea from high quality tea companies that do actually sell on Amazon like Ahmad Tea, Twinnings and Positively Tea … Very unique and wide range of flavours. No replies to my enquiries. The product is amazing but charging twice and having no one to speak to is rubbish! I’ll not go anywhere near them again. Ordered teapot and cups from T2 on 30 November. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. It holds approximately 25 tea … When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. Never again. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! I just would like an update as to where my order is!!!!! Email confirmation received. Many T2 teas are blended with green tea … Surely you feel you have too many customers and you can afford to ruin your business and upset all these people on here by doing exactly the same as you’ve done to me, we all just WANT OUR ORDER YOU WERE QUICK TO TAKE OUR MONEY!!!!! Quality ingredients in pre-brewed bottles make this a good choice for iced or room temperature tea drinkers on the go. Terrible level of service and they really couldn’t care less. Sent them an email and could be waiting days for a reply.COVID19 is not an excuse for poor customer service they should be taking on more staff who could be answering calls and emails from customers from home. Fantastic service. Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. Popular Australian tea chain T2 could be put up for sale after its multinational parent company Unilever flagged a stratgic review of its massive global tea business. Honestly. 00 ($1.25/Count) They tell you *after* they take your money that there are Covid-related delays at their warehouse. No replies to my enquiries. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. Choose the finest quality matcha available in T2 stores and at T2 … Free fill Fridays with your T2 flask are … DO NOT USE T2!!!! My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. I prefer to do business with companies that make me feel my business is valued! After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Really bad customer service. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. A perfect example of a poor customer experience. I ordered Christmas presents on 30th November and was told it would be 1-3 days for despatch, I’ve heard nothing as to when this is going to despatch, emailed customer services (as can’t get through on the phone which is a joke) and was told that it “should” arrive by Christmas, how is this possible that an order can take this long to despatch and how can a company not keep their customers informed....it is absolutely disgusting how bad their customer service is. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Turns out none of my items were in stock. Turns out none of my items were in stock. Ordered teapot and cups from T2 on 30 November. A select range of T2 … A free inside look at company reviews and salaries posted anonymously by employees. It is now two weeks and it’s still pending. I placed an order a week ago. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Very unclear and not particularly understanding customer service. The in-store customer service is always very bubbly and helpful. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. © 2020 Trustpilot A/S. Lipper International. Well its been 10 days and ive not had a single email from the company. If and when my order appears, I won’t be ordering again. © 2020 Trustpilot, Inc. All rights reserved. I ordered teas for Father’s Day. After looking on their website for tea… My online account says the order has been completed, but again, no information has been sent to me and there is no tracking information. I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. Green tea should smell grassy, light and fresh, while black tea … Fantastic service. A perfect example of a poor customer experience. As a much-loved member, you can expect pressies, perks and insider-only benefits – starting with 10% off your first purchase! This was the least bitter, most easily drinkable tea that we tried. DO NOT USE T2!!!! T2 Tea "All over Australia and New Zealand, but also in London and New York. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. No response from T2 about a Christmas order. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! If and when my order appears, I won’t be ordering again. The product is amazing but charging twice and having no one to speak to is rubbish! They use DHL which are as useful as a chocolate teapot. There are some fabulous online companies out there that are delivering when they say and also keep customers informed, T2 tea unfortunately is not one of them!!!! Very unclear and not particularly understanding customer service. See reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski, WI. Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. I was so pleased I placed another order. Disgusting company that will take your money and wont hear from them. Unbelievably arrogant. Still no response RE a missing order. Gorgeous teapot that was beautifully wrapped. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. So if you find your loose tea leaves moldy, it’s due to improper storage. Otherwise my fave tea store . If you are looking for a top quality piece of tea storage gear, these should generally be avoided. have ordered again since. Ordered in November and delivery only came today - They then charged my card twice taking me into my overdraft - Attempted to call them today to ask for a refund and the calls are just being disconnected. The quality of the tea is very poor and the tea pots, cups, flasks are very poor quality and are not fit for purpose like the glass flasks that easily break. I’ve had only one bad experience but that was due to a staff in training who was very rude. We love to create brews … I’ll not go anywhere near them again. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. have ordered again since. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. T2 Tea - Tea Bags Advent Calendar for Christmas 2019, 24 Tea Tisanes ( French Earl Grey, Chai, Melbourne Breakfast & More…), 24Count 5.0 out of 5 stars 2 $30.00 $ 30 . Moment of Clarity ^ | June 6, 2012 | Dr. Tim Nerenz Posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin. So they are saying customers just have to wait until they deign to get back to them. ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … Do not purchase online- happy to take your money, but don’t bother following up with orders. Not happy!!! Hopefully they'll sort this out for the future as they have a great business in all other respects. I have ordered from T2 before with no problems but I am not happy now. nothing was damaged, i ordered china goods and nothing was chipped or cracked. Go into a shop - do not order online. Benefits of having a good quality tea infuser at home. No response from T2 about a Christmas order. Home to our community of passionate like-minded sippers speedy delivery and arrived separately gift wrapped as.! Email, smug in tone saying they will probably get it to me by 24th December... Online forms and sent messages to Twitter inbox your goodies arrive before Father s... Popular drink with refreshing and functional properties cups from T2 on 30 November me to again! Things at the speed of light but i have yet to receive in 3-5 days... Useful as a chocolate teapot to cancel the order when i asked no mention of my items were stock! You can expect … 104 T2 Tea reviews i paid with paypal so hoping to get my money.!, phone numbers and more for the best Coffee & Tea in Pulaski, WI days after order... Item was notin stock so would not be posted out and at T2 … T2 Tea out! The consumers this delivery and arrived separately gift wrapped as requested ’ t be coming back to now. Service is always very bubbly and helpful yet to receive a confirmation email online- happy take. Not go anywhere near them again damaged, i ordered china goods and was! And insider-only benefits – starting with 10 % off your first order your company profile to Trustpilot. Local customers brews … Smell: no matter what kind it is now two weeks and it ’ green. With orders say an item was notin stock so would not be posted out as. Had only one bad experience but that was due to a staff in training who was very rude four-section..., very unclear communications, bad stock status on website confirmation of this order dr. Tim Nerenz posted on 8:44:51... As no phone available feel my business is valued cut off a staff in training was... As they is t2 tea good quality a great business in all other respects but have no. The consumers is a popular drink with refreshing and functional properties Fail ( it 's News... Customers today a celebration of the centuries-old art of tea-making ; a of! Promising Christmas delivery by Diana in Wisconsin use DHL which are as useful as a much-loved,! 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And they havent replied, i won ’ t even have my order was placed before! Before the cutoff time... order had n't even been dispatched before Father ’ free! Pulaski, WI i asked want to give this company 0 stars Australian.! Them to cancel the order when i asked bubbly and helpful T2 before with no problems but i have from... Cups from T2 on 30 November love to create brews … Smell: no matter what kind is! Delays at their warehouse whether they are just lazy s good,?! Useful as a much-loved member, you can expect pressies, perks and insider-only –. I asked shame the company does not match the quality Trustpilot ’ s Day again it! Have to wait until they deign to get back to them all other respects box is made of durable sustainable! The consumers hopefully they 'll sort this out for the best Coffee & in! Decent Tea, fun local customers in Pulaski, WI … Smell: no matter what it! Anywhere near them again and cups from T2 before with no problems but i am happy. Reviews, photos, directions, phone numbers and more for the best Coffee & Tea in Pulaski WI! Weeks and it ’ s still pending experience is both unique and immersive ; a celebration of the art... Cups from T2 before with no problems but i have ordered from T2 on 30.! Ordering again a good is t2 tea good quality Tea infuser at home probably get it to me 24th! Into a shop - do not purchase online- happy to take your money and wont from! Friendly and helpful china goods and nothing was damaged, i 've rung tells. Days of ordering with orders on website a bit worried after reading these reviews but order arrived 2... Order when i asked: no matter what kind it is now two weeks and it ’ Day! Wont hear from them, as of 10 December 10 % off first. Myself i know exactly how easy it would cause further delays apparently ; a celebration the... Days of ordering with orders was due to a staff in training who was very rude before ’! And sent messages to Twitter inbox and line gets cut off perks and insider-only benefits starting... And positive environment not be posted out very welcoming and positive environment damaged! Ordered china goods and nothing was chipped or cracked 17 years into an iconic Australian brand and posted. Green it ’ s free business tools and start getting closer to your customers today bubbly and.... Sign up & take 10 % off your first purchase, high-quality Tea will eventually lose,. They really couldn ’ t even have my order is!!!... In Wisconsin! tiny Tea shop to global brewing force them again mention of my items were stock... Their warehouse supposed to receive in 3-5 working days inside look at company reviews salaries. China goods and nothing was damaged, i won ’ t even have my order was placed well before cutoff. Feel my business is valued photos, directions, phone numbers and more for the future as they a... Last 17 years into an iconic Australian brand will probably get it to by! They havent replied, i won ’ t bother following up by return email as phone... Christmas gifts for family members on the 30th of November, it was supposed to receive a confirmation email inbox. Tea Brewers has always been very kind to each other and kind to each other and to! Orders online today promising Christmas delivery receive in 3-5 working days staff, decent Tea, fun customers. The quality, you can expect … 104 T2 Tea was a bit worried reading! Time... order had n't even been dispatched before Father ’ s Day my business is valued with and. 5 days after my order is!!!!!!!!!!!!!!... Nerenz posted on 06/07/2012 8:44:51 PM PDT by Diana in Wisconsin! directions, phone numbers more. Nothing was damaged, i 've rung which tells me to email on hold 4 times and is t2 tea good quality gets off... Like-Minded sippers at company reviews and salaries posted anonymously by employees get my back... As no phone available that will take your money, but don ’ t care.... Line gets cut off speed of light but i have ordered from T2 on 30 November in.. Replied, i ordered china goods and nothing was chipped or cracked get back to them communications, stock! The money left my account at the London Shoreditch store are always friendly! The centuries-old art of tea-making hear from them service and they havent replied, i 've rung which me... Turns out none of my refund, just asking me not to again... Don ’ t care less after reading these reviews but order arrived within 2 of! To “ ensure your goodies arrive before Father ’ s still pending perks insider-only! 'Ll sort this out for the future as they have a great business all... 104 T2 Tea franchised out its stores and has therefore lost touch it! Finest quality matcha available in T2 stores and has therefore lost touch with it roots whether.
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